Terms and Conditions

Grace Home Cleaning

Terms and Conditions

Effective Date: 7/29/2026

Welcome to Grace Home Cleaning. By scheduling, booking, or receiving our services, you agree to the following Terms and Conditions.

1. About Our Services

Grace Home Cleaning provides professional residential cleaning services throughout Rockwall County and surrounding communities.

Our services may include:

• Standard house cleaning
• Deep house cleaning
• Recurring cleaning
• Move-in / move-out cleaning
• Additional services as requested

All services are performed according to the scope selected during booking.

2. Estimates

Quotes are provided based upon information supplied by the customer.

Final pricing may change if:

• The home’s condition differs from what was described.
• Additional rooms or areas require cleaning.
• Excessive buildup requires additional labor.
• Pets or other conditions substantially increase cleaning time.
• Requested add-on services are added during the appointment.

Any pricing adjustments will be discussed before additional work begins whenever reasonably possible.

3. Access to the Home

Customers are responsible for providing safe access to the property.

Examples include:

• Door code
• Key
• Garage access
• Someone present during service

If our cleaning team cannot access the property, a lockout fee may apply.

4. Payment

Payment is due upon completion of service unless other arrangements have been made in writing.

We accept approved electronic payment methods.

Late payments may result in:

• Suspension of future services
• Additional collection costs where permitted by law

Returned payments may incur additional fees.

5. Cancellation Policy

We respectfully request at least 24 hours’ notice for cancellations or rescheduling.

Late cancellations may be subject to a cancellation fee.

Same-day cancellations or failure to provide access may result in charges up to the full scheduled service amount.

We understand emergencies happen and reserve discretion when applying these policies.

6. Arrival Times

Appointment times are scheduled as closely as possible.

Due to traffic, weather, previous appointments, or unforeseen circumstances, arrival times may vary.

Customers will be notified of significant delays whenever possible.

7. First-Time Cleanings

Initial cleanings frequently require additional time compared to recurring maintenance visits.

If additional labor is required beyond the original estimate, customers will be notified before continuing whenever practical.

8. Recurring Cleaning Services

Recurring service may be scheduled weekly, biweekly, or monthly.

Recurring pricing assumes the home is maintained between visits.

If a recurring appointment is missed for an extended period or the home’s condition significantly changes, additional charges may apply.

Customers may cancel recurring service at any time with appropriate notice.

9. Satisfaction Guarantee

Customer satisfaction is important to us.

If you are dissatisfied with any area of your cleaning:

• Notify us within 24 hours of service.
• We may return to correct the specific area at no additional charge.

The guarantee does not apply to:

• New messes after service
• Normal wear and tear
• Permanent staining
• Damage caused by pre-existing conditions

Refunds are issued solely at our discretion.

10. Customer Responsibilities

Before our arrival, customers should:

• Secure pets when appropriate.
• Pick up excessive clutter.
• Store valuables.
• Inform us of fragile or delicate items.
• Disclose any hazards within the home.

Failure to disclose hazards may limit our ability to complete service.

11. Cleaning Limitations

For the safety of our staff, we do not:

• Climb higher than a two-step ladder.
• Move extremely heavy furniture.
• Clean biohazards.
• Handle human or animal waste requiring specialized remediation.
• Remove mold.
• Clean areas presenting safety risks.
• Handle infestations requiring pest control.

We reserve the right to refuse unsafe work.

12. Pets

We love pets.

However:

• Aggressive animals must be secured.
• Customers are responsible for informing us of pets before service.
• We are not responsible for pets escaping through improperly secured doors or gates already left open.

13. Property Damage

While we exercise great care, accidents can occasionally occur.

Customers agree to:

• Inspect their home following service.
• Report damage within 48 hours.

Grace Home Cleaning is not responsible for:

• Pre-existing damage.
• Improperly installed fixtures.
• Loose items.
• Normal wear.
• Items with hidden defects.

If our team causes damage through negligence, we will work with the customer toward a fair resolution.

14. Breakage of Fragile Items

Customers should identify valuable or irreplaceable items before service.

We recommend fragile collectibles, heirlooms, antiques, artwork, firearms, jewelry, and cash be secured before our arrival.

15. Health and Safety

We reserve the right to discontinue cleaning if conditions present an unreasonable health or safety risk, including:

• Biohazards
• Structural hazards
• Aggressive animals
• Illegal activity
• Unsafe environments

Partial services completed remain billable.

16. Weather and Emergencies

Appointments may be delayed or rescheduled due to:

• Severe weather
• Road closures
• Natural disasters
• Power outages
• Other emergencies beyond our control

17. Photography

With customer permission, Grace Home Cleaning may take before-and-after photographs for quality assurance or marketing purposes.

No identifying personal information will be shared without consent.

Customers may opt out at any time.

18. Website

Information presented on our website is provided for general informational purposes.

We reserve the right to modify services, pricing, promotions, or website content without prior notice.

19. Intellectual Property

All content on this website, including text, graphics, logos, photographs, and branding, is the property of Grace Home Cleaning unless otherwise noted.

Unauthorized reproduction is prohibited.

20. Limitation of Liability

To the fullest extent permitted under Texas law, Grace Home Cleaning’s liability for any claim arising from our services shall not exceed the amount paid for the specific cleaning service giving rise to the claim, except where prohibited by law.

We are not liable for indirect, incidental, special, or consequential damages.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

21. Indemnification

Customers agree to indemnify and hold harmless Grace Home Cleaning, its owners, employees, and contractors from claims arising out of customer negligence, unsafe conditions, or violations of these Terms, except to the extent caused by Grace Home Cleaning’s own negligence or willful misconduct.

22. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas.

Any disputes shall be resolved in the appropriate courts located within Texas unless otherwise required by applicable law.

23. Changes to These Terms

Grace Home Cleaning reserves the right to update these Terms and Conditions at any time.

Updated versions become effective upon publication on our website.

24. Contact Information

Grace Home Cleaning

Rockwall County, Texas

Email: service@gracecleanedhomes.com

Website: https://gracecleanedhomes.com